1) How do I order from InbornBeauty Blogspot?

• You may place an order directly on our site simply by filling in our Inborn Beauty Order Form from ♥ Contact Us ♥.
• You can also contact us via Windows Live Messenger  service. Our customer service will assist you in purchasing.

2) Do all your product offer 100% authentic?

• Absolutely, all stocks are 100% genuine.
• All merchandise offered for sale by InbornBeauty Blogspot is for liquidations, closeouts, and overstocks. Each and every items we have for sale comes from a direct channel of distribution.

3) Do you have a catalog?

• Our website / blogspot is our catalog!
• Our website allows us to offer very rapid updates of our product line as well as in season and out of season product at all times.

4) Do you ship overseas?

• Yes, we do ship our items to many countries outside of Malaysia.
• Most of our overseas customers come from Singapore, Indonesia, Philippines, Australia, Canada, etc.

5) How do you charge the shipping cost?

• You can see our Shipping Tariff from ♥ Shipping Costs ♥.
• If you are outside of Malaysia or Singapore, You may ask for the shipping costs by contacting our Customer Service at inbornbeauty@hotmail.com.
• You can also see the shipping cost in the Customer Purchase Order after placing your order with us.

6) How can I check on my order?

• Order-confirm info will be sent to your e-mail account within 48 hours.
• You can check on your order in the Customer Purchase Order or can also contact us at inbornbeauty@hotmail.com if there is no reply from us after 48 hours.
• Please wait at least 48 hours after ordering to allow for availability of status information to e-mail directly to you.
• Please check your spam mailbox if you cannot receive our replies. Thanks a lot.

7) What is the Customer Purchase Order used for?

• The Customer Purchase Order is our order-confirm info that contains the ordering information, such as our Product Code / Item Number, description of our item, quantity, unit price, shipping cost, tax, amount due, etc.
• You should check and confirm if the ordering information is correct as shown in the Customer Purchase Order.
• After you have acknowledged the Customer Purchase Order by e-mail as your confirmation, our Customer Service will send you an Invoice to make your payment.

8) What is the Inborn Beauty Invoice used for?

• The Inborn Beauty Invoice is used for demanding of payment, which contains the payment information, etc.
• You can make payment according to the total amount charged in the Inborn Beauty Invoice.

9) What if I want to skip the normal steps to buy InbornBeauty Blogspot items, such as filling in the Inborn Beauty Order Form, acknowledging the Customer Purchase Order, and so on? The reason is the steps are troublesome.

• Yes, you can skip the normal steps we recommended but we will not be responsible for any mistakes.
• To ensure that there is no mistake made during ordering, we strongly recommend you follow the normal and safe steps to buy our items.
• In doing so, InbornBeauty Blogspot is well-established and reliable as our loyal customers place trust in us.

10) Can I back out of my order before payment? Will I be blacklisted in doing so?

• Please do e-mail us if you want to back out of your order before the payment. Much appreciated!
• We do not blacklist buyers, anyway.
• No cancellation of order once payment is being made.

11) How can I make payment?

• We accept Paypal / Credit card / Bank transfer (T/T).
• You can make payment using Credit card / Debit Card via PayPal.
• You can perform your transaction easily and conveniently at CIMB Clicks.
• Please let us know your payment details and methods by e-mail when you are going to make your payments.
• Kindly refer to our ♥ Payment Methods ♥ for more details.

12) What should I do after making the payments?

• Please indicate your reference number and the date of payment by contacting our Customer Service after you have transferred.
• We are not responsible if you transfer to the wrong bank account.
• After that we will get your order organized to ship out to you as soon as possible.

13) Are the items sold exchangeable and refundable?

• No, we are sorry that the goods sold are strictly not returnable or refundable.
• Our items are all being inspected before sending out.
• Please handwash your items to avoid discolouring.
• We try to provide 100% good products and expect long-term cooperation.
• All items here are not second-handed. They are with tags on and without tags on. Items come directly from the supplier.

14) How soon will my order ship?

• If your order is in stock, your order will change from "pending" to "processing" within 2 - 3 days of payment receipt.
• Processing means we are picking, packing, and getting your order organized to ship out to you.
• If your order is out of stock or needs to be stocked up, you will be able to receive your order within 4 or 5 weeks after your payment with PayPal or bank transaction payment is done.
• Once your order has been shipped your status will go to "enroute".
• Please allow PosLaju about 3-5 business days to deliver your item depending on your domestic location.

15) How can I know if my preferred items or my orders are available?

• You can check them out at ♥ Sold-Out Items ♥.
• You can also check them out with us via Windows Live Messenger  service.
• Normally we update the sold-out items every Sunday because we are short-handed at the moment.
• For your information, perhaps we have no plan to stock up the sold-out items.
• If you would like to order any of them, please do not hesitate to contact us at inbornbeauty@hotmail.com.

16) What are your business hours?

• Our operating hours / business hours are from 10AM to 10PM on Saturdays.
• Lunch Hour: 12.30PM ~ 2.00PM
• Dinner Hour: 6.30PM ~ 8.30PM
• Anyway, please feel free to contact us at inbornbeauty@hotmail.com.

17) Is there any discount for buying your items?

• Absolutely, you can only enjoy our ♥ Discounts and Rewards ♥ after joining InbornBeauty Blogspot as a member of Inborn Beauty (IB).
• There is a discount of 5% on every item exclusively for the members of Inborn Beauty (IB).
• The discount will be raised up to 10% on every item when you purchase 20 items or more at a time.
• Just by staying with us, we will give you more Rewards Points. You can use Rewards Points to redeem any one of our items right now!

18) How can I be a member of Inborn Beauty (IB)?

• You can join our or .
• You can join our or Friendster Group.
• You can also enter your personal information / details and submit the form at our MEMBER ZONE ღ.
• Please be assured that we will keep your personal information / details for our office use only.

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1) 我怎样能从 InbornBeauty Blogspot 订购呢？

• 您可以直接在我们网站上下订单，在 ♥ 联系我们 ♥ 填写我们的 Inborn Beauty 订购表格。
• 您还可以通过 Windows Live Messenger  的服务联络我们。我们的客户服务将协助您购买。

2) 是不是你们所有的产品提供 100％ 真实？

• 当然，所有的存货都是 100％ 真实的。
• 全部由 InbornBeauty Blogspot 出售的商品是清盘、清仓甩卖、以及过剩。每一个我们出售的项目是来自一个直接的分销渠道。

3) 你们有目录吗？

• 我们的网站 / blogspot 就是我们的目录！
• 我们的网站使我们在任何时候能够提供我们的产品线非常迅速的更新，以及在当令和下市产品。

4) 你们有运出境/海外吗？

• 是的，我们有把我们的项目运送到马来西亚以外的许多国家。
• 我们的海外客户大多数是来自新加坡、印尼、菲律宾、澳大利亚、加拿大等等。

5) 你们是如何收取运费？

• 您可以在 ♥ 运费价目 ♥ 查看我们运费。
• 如果您是马来西亚或新加坡以外的，您可以在 inbornbeauty@hotmail.com 联络我们的客户服务询问运费。
• 您还可以在您向我们发出订单后的客户采购订单里看到运费。

6) 我怎样才能查询我的订单？

• 订单确认信息将在 48 小时内发送到您的电子邮件帐户。
• 您可以在客户采购订单里检查您的订单或如果在 48 小时后没有收到我们的答复也可以在 inbornbeauty@hotmail.com 联系我们。
• 订购后，请等待至少 48 小时以便供应状态信息直接给您发电子邮件。
• 如果您不能收到我们的答复，请检查您的垃圾邮件的邮箱。非常感谢。

7) 客户采购订单是什么用的？

• 客户采购订单是我们的订单确认信息。它包含订货信息，如我们的产品代码/编号、我们的项目说明、数量、单位价格、运输成本、税收、款项等。
• 您应该检查并确认订购信息是否如在客户采购订单里显示的正确。
• 当您使用电子邮件来确认了客户采购订单作为您的确认，我们的客户服务将给您寄发票/单据来付款。

8) Inborn Beauty 发票/单据是什么用的？

• Inborn Beauty 发票/单据用于要求支付，其中包含付款信息等。
• 您可以按照 Inborn Beauty 发票/单据的总额来支付。

9) 如果我想略过正常的步骤来购买 InbornBeauty Blogspot 项目，如填写 InbornBeauty 订购表格，确认客户采购订单等等？原因是步骤麻烦。

• 是的，您可以略过我们所建议的正常步骤，但我们将不会对任何错误负责。
• 为了确保在订购时是没有错误的，我们强烈建议您按照正常和安全的步骤来购买我们的物品。
• 这样做，InbornBeauty Blogspot 有口皆碑且信用可靠因为我们忠实的客户信任我们。

10) 我可以在付款前退出/取消我的订单吗？我这样做会被列入黑名单吗？

• 如果您想在付款之前取消您的订购，请发邮件给我们。非常感谢！
• 反正我们不会把买家列入黑名单的。
• 订单是不能被取消的当支付正在取得进展。

11) 我怎么才能付款？

• 我们接受贝宝/信用卡/银行方式（T/T）的。
• 您可以通过 贝宝 使用信用卡付款/借记卡。
• 您可以在 CIMB Clicks 轻松与方便地执行你的交易。
• 请通过电子邮件让我们知道您的付款细节和方法当您要付款时。
• 请参阅我们的 ♥ 付款方式 ♥ 了解更多详情。

12) 付款后我应该怎么做呢？

• 请您在转移后注明您的参考号码及付款日期并联络我们的客户服务。
• 我们不为如果你转移到了错误的银行帐户负责。
• 之后，我们会尽快整理您的订单运送给您。

13) 出售的物品可以交换和退还的吗？

• 不，我们抱歉出售的商品是严格不可兑换或退还。
• 项目均发送前被检查出来。
• 请手洗您的项目，以避免褪色/变黄。
• 我们尽量为各位提供 100％ 的优良产品，预计长期合作。
• 所有项目在这里不是第二手的。它们是有标签和没有标签的。项目直接来自供应商。

14) 什么时候将我的订单运送？

• 如果您的订单是有存货，您的订单将在付款收据的 2 至 3 天内从“等候/未决的”变成“处理”。
• 处理表示我们挑选，包装，整理您的订单运送给您。
• 如果您的订单是缺货或需要进货，您将可以在贝宝付款或银行付款交易后的 4 或 5 周内收到您的定购。
• 一旦您的订单已发货，您的状态会进入“在途中”。
• 请允许 PosLaju 约 3 至 5 个工作日内传送您的项目，这取决于您家庭/贵国国内的位置。

15) 我怎么能知道我的首选项目或我的订单有存货？

• 您可以在 ♥ 售罄项目 ♥ 检查的。
• 您还可以与我们通过 Windows Live Messenger  服务检查的。
• 通常我们每个星期天更新售罄的项目，因为我们此刻人手不足。
• 请你注意，也许我们没有计划为售罄项目进货。
• 如果您想订购它们任何一样，请不要犹豫与我们联系在 inbornbeauty@hotmail.com。

16) 你们的工作时间是什么呢？

• 星期六，我们的经营时间/营业时间是从早上 10 时至晚上 10 时。
• 午餐时间：下午 12 点 30 分 〜 下午 2 点
• 晚餐时间：下午 6 点 30 分 〜 下午 8 点 30 分
• 无论如何，请随时与我们联系在 inbornbeauty@hotmail.com。

17) 购买你们的物品是否有任何折扣？

• 当然，当您加入 InbornBeauty Blogspot 成为一个 Inborn Beauty (IB) 的成员后才能享有我们的 ♥ 折扣和奖励 ♥。
• 每个项目优惠 5％ 是对 Inborn Beauty (IB) 的成员为主。
• 一次购买 20 个或多个项目时，每个项目的折扣将会提高到 10％。
• 只要和我们在一起，我们将为您提供更多的积分。现在您可以使用积分兑换我们的任何一个项目。

18) 我怎么才能成为一个 Inborn Beauty (IB) 的成员？

• 您可以加入我们的 或 .
• 您可以加入我们的 or Friendster 团体。
• 您也可以输入您的个人信息并在会员专区 ღ 里提交表格。
• 请放心，我们只会将您的个人信息当作我们的办公使用。

Labels: FAQ

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